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Rental Policy
Rate Listed = Daily Rate (Factor 1)
Weekly Rate = 3 times the Daily Rate
RENTAL RESERVATIONS
To reserve a rental, we require the following information:
EQUIPMENT
We guarantee that all our equipment is 100% operational. Each piece of equipment undergoes thorough examination and quality testing before and after each rental to ensure the success of your event without any unexpected issues. In case of any problems with the equipment, please report them immediately for consideration of adjustment. While we take every precaution to prevent equipment failures, unforeseen issues can occur, especially with electronic equipment. We regularly update our inventory with the latest AV gear and test each rental before pick-up or delivery. If any equipment malfunctions, our top priority is to address day-of-event equipment failures (although these are extremely rare). When necessary, we will dispatch a replacement unit or service technician as soon as possible.
PAYMENT TERMS
We accept credit cards, company checks/bank checks, and ACH transfers as forms of payment for all rentals. However, it is mandatory to have a valid credit card on file with our office. Unless you have established prior payment terms by creating a business account, all rentals must be paid in full at pick-up time. Payments made by check must be from a company/business account or a certified bank check. Rentals paid with a check must be prepaid, and the check must clear our bank before we release any rental equipment unless alternate payment terms have been offered for business accounts.
PICK-UP/DELIVERY/SET-UP/BREAK-DOWN PICK-UP:
All rentals are available for pick-up after 2 pm on the scheduled pick-up date. If you require an early checkout, please inform us when making your reservation.
RENTAL DAY = 24 Hours. All rentals must be paid for at or before the time of pick-up, with all contracts signed and insurance information provided.DELIVERY: If you need your rental items delivered, please notify us at the time of your reservation. We recommend providing at least three business days' notice for the delivery schedule. Delivery rates start at $60 per delivery (Delivery includes drop-off and return) and are based on the location and rented equipment. Delivery does not include set-up or break-down, and additional charges will apply if our team needs to break down any equipment.SET-UP/BREAK-DOWN: If you would like us to set up and break down your rented equipment, please request a quote during the rental booking process. Arrangements for set-up/break-down must be made prior to the scheduled rental date.
RENTAL RETURNS
All rentals must be returned on the agreed-upon date and time. The daily rental rate is based on a 24-hour period, with a two-hour grace period accepted. Rentals returned after the grace period will be subject to late fees (25% of the contracted rental rate) or additional daily rates. Rentals must not be kept beyond the scheduled return time and date without prior notice and consent from Encorex, LLC.
SALES TAX
If you are tax-exempt and do not wish to be charged sales tax, we must receive your tax-exempt certificate before processing your rental payment. Please email your tax-exempt certificate to sales@ledwallsystems.com
HOURS OF OPERATION NYC (EST):
